カスタマーサクセスは、顧客が製品やサービスを最大限に活用し、目標を達成できるように支援する役割です。既存顧客と継続的な関係維持や顧客満足度の向上を目指します。
customer success
Customer success is the role of helping customers get the most out of your products and services and achieve their goals. We aim to maintain ongoing relationships with existing customers and improve customer satisfaction.